Lumen Skin Clinic

Growth system demo with sample data. The front desk answers from a script in this demo; the live version uses an AI model connected to the clinic’s Instagram, WhatsApp and booking calendar.

What the clinic sees

0Enquiries
0Booked
0Flagged
  • Activity appears here as you chat.

Try: “how much is a facial”, “I’ve never had treatment”, ask about wrinkles to see the compliance redirect, or ask about pregnancy to see the handoff to a practitioner.

Clients due a repeat treatment

Due dates come from each treatment’s usual interval. Clients without marketing consent are never messaged.

ClientTreatmentLast visitStatusConsent

Message preview

Personalised for each eligible client, with an opt-out line.

Projected return


Cancellation backfill

When a client cancels, the system offers the slot to the waitlist straight away.

86Enquiries, last 30 days
94%Answered within 5 minutes
31Bookings
£6,840Revenue from bookings

Which channel produces clients

ChannelEnquiriesBookedConverted

Weekly briefing for the owner

Week of 27 October: 21 enquiries, 20 answered in under 5 minutes, 9 booked. Instagram sent the most enquiries, but WhatsApp converted best at 46%. Three clients are due a top-up and haven’t been contacted.

Suggested action: run the reactivation campaign this week.

This session: 0 bookings from the front desk, no campaign run yet.